Support Engineer (m/w/d) - Germany

  • Lilt Inc.
  • Remote job

Support Engineer (m/w/d) - Germany

Job description

Our client Lilt makes it possible for every organization to communicate with their customers in the language of their choice affordably and at scale. The product combines human expertise and machine efficiency in a complete enterprise localization solution. The mission is to make the world's information accessible to everyone, regardless of where they were born or which language they speak.


They recruit the world's best human translators and equip them with our neural machine translation system, allowing them to translate faster and better than ever. The technology is based on NLP and HCI research from Stanford and UC Berkeley.

Lilt is backed by some of the world's leading investors including Sequoia, Redpoint, Zetta, and XSeed Capital. Their customers include some of the largest Fortune 500 companies in the world who rely on Lilt every day to provide more personal customer experiences in 50+ languages.

The team is headquartered in San Francisco with a second office in Berlin. This position can either be on-site in Berlin or remote within Germany.


What you'll do


As a support engineer at Lilt, you’ll spend your time making the customers successful and developing both the customer-facing product and internal tools.

During your time supporting customers, you will be the primary point of contact for Lilt customers with technical questions. You'll lead customers to a solution with the help of your database and scripting abilities, deep technical knowledge of the product, positive attitude, and customer-facing communication skills.

While working on engineering projects, you will collaborate closely with the front-end, back- end, and research teams. You will have the chance to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.

It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. You can quantify how much you're improving the product, and every day brings new challenges!

Requirements

Benefits

    • Competitive salary and meaningful equity
    • Professional development budget. Buy some books. Attend a conference. Take a class. We’ll help you push forward in your career.
    • International off-sites. Twice a year, we get all of our employees together. Locations alternate between Europe and the United States.

Required qualifications

    • Technical degree or bootcamp experience
    • Comfortable working on fast changing teams and projects
    • Experience in a highly technical support role, preferably in a software environment or IT
    • Excellent spoken and written English
    • High language consciousness and an eye for detail; multilingualism is a great asset
    • SQL querying abilities
    • Strong problem solving skills with technical issues, and the ability to escalate to an engineering team when appropriate
    • Ability to debug code in JavaScript
    • Excellent time-management and efficient prioritization skills
    • A customer-facing personality, embodying patience, empathy, and collaborative communication

Preferred qualifications

    • Excellent spoken and written German
    • Experience with front-end programming frameworks
    • Experience with docker and kubernetes
    • Understand of cloud service providers, specifically GCP